Can you provide examples of industries or businesses you have provided customer support for in the past?
We specialize in customer support for games, but thanks to our localization and interpretation experience, we are knowledgeable in and capable of doing support for various industries such as medical, business, telecommunications, and more.
How do you handle training and onboarding for your customer support agents?
Our agents are comprised of experienced and linguistically capable individuals who are ready to perform support work for you. Our process and project training can take 2-8 weeks, depending on the complexity of the project. It can include product trainings, system trainings, practice support with evaluation, coaching, live support with checking process, up until they become fully ready to conduct the support work independently.
What types of customer support services do you offer?
Our services are available via email, chat, and voice support. In addition, these services apply to various industries, including gaming, legal, medical, technical, and marketing.
What languages does your customer support team speak?
Our team is fluent in over 30 languages, including English, French, German Japanese, Spanish, Korean, Chinese, and Filipino.
What types of AI datasets does CCC provide?
CCC provides multilingual AI datasets including conversational text data, speech data collection and transcription, parallel corpora (MTPE), domain-specific datasets, structured knowledge corpora, and scripted or synthetic datasets for AI training and evaluation.
Which languages do you support for AI data projects?
We support Southeast Asian, Japanese, and global languages, including Tagalog, Cebuano, Indonesian, Malaysian, Japanese, Vietnamese, Thai, Tamil, Bengali, French, Italian, and Russian. We also provide rare and low-resource language support at scale for emerging markets, including Armenian, Georgian, Telugu, and more.
Can you handle large-scale, multi-language AI data projects?
Yes. CCC has built and deployed teams of 100+ linguists across multiple languages and has processed hundreds of millions of words, enabling rapid scaling for large, multilingual AI datasets.
Do you support code-switched and real-world language data?
Yes. We specialize in real-world conversational datasets, including code-switched language (e.g., Tagalog-English, Cebuano-English) and regional language varieties (e.g., Bangladesh Bengali, India Bengali), ensuring AI systems perform effectively in real user environments.
How do you ensure data quality and consistency?
We use a multi-layer QA system, including multi-pass validation, structured review workflows, and consistency checks across datasets to ensure high-quality, AI-ready outputs.
