Can you provide examples of industries or businesses you have provided customer support for in the past?
We specialize in customer support for games, but thanks to our localization and interpretation experience, we are knowledgeable in and capable of doing support for various industries such as medical, business, telecommunications, and more.
How do you handle training and onboarding for your customer support agents?
Our agents are comprised of experienced and linguistically capable individuals who are ready to perform support work for you. Our process and project training can take 2-8 weeks, depending on the complexity of the project. It can include product trainings, system trainings, practice support with evaluation, coaching, live support with checking process, up until they become fully ready to conduct the support work independently.
What types of customer support services do you offer?
Our services are available via email, chat, and voice support. In addition, these services apply to various industries, including gaming, legal, medical, technical, and marketing.
What languages does your customer support team speak?
Our team is fluent in over 30 languages, including English, French, German Japanese, Spanish, Korean, Chinese, and Filipino.